Frequently Asked Questions

Coin-free operation: To use our washers and dryers, please obtain a complimentary coin-free laundry card using the LaundryCard Xchanger.

Free laundry cards: No activation fees, re-loadable and recyclable.

Easy payment options: The LaundryCard Xchanger takes cash and all major credit and debit cards (AMEX, Discover, Visa, and MasterCard).

SAVE when you use cash to purchase or reload your laundry card! Receive a 5% bonus to your laundry card for all your future washes.

To check the balance, insert your laundry card into the appropriate slot on the LaundryCard Xchanger and it will display your laundry card balance.

First, check your balance using the LaundryCard Xchanger. If there is a discrepancy, please see an attendant.

If your card is worn or damaged, you may transfer any balance from your existing laundry card to a new one or you may request a refund.

If there isn't an attendant on duty, please give us a call or text (802) 775-9775 for assistance.

All calls or texts received to our monitored phone line during normal business hours will be returned within an hour.

Sure, refunds are available. If there is an attendant on duty, they will cheerfully assist you with processing your laundry card refund.

If you are from out-of-town, you can request a refund by mail. There is a $1.50 processing/handling fee that will be deducted from your laundry card balance. Be sure to include your full name, the last four digits of your laundry card number (as listed on your laundry card), and a self-addressed stamped envelope so we can mail you a check.

Refunds are processed within 10 business days.

Yes. Laundry cards to be recycled can be deposited in our recycle box located on Xchanger machine near the front doors.