Frequently Asked Questions

Our laundry card system allows you to take full advantage of any promotions we may be having.

Coin-free operation: To use our washers and dryers, please obtain a laundry card using the LaundryCard Xchanger. There are no activation fees and the cards are reloadable.

Receive a 5% bonus to your laundry card for all your future washes when you use cash to purchase or reload your laundry card.

Easy payment options: The LaundryCard Xchanger accepts cash and all major credit and debit cards (AMEX, Discover, Visa, and MasterCard).

Insert your laundry card into the LaundryCard Xchanger to display your laundry card balance.

First, check your balance using the LaundryCard Xchanger. If there is a discrepancy, please see the attendant or call (802) 775-9775 for assistance.

If your card is worn or damaged, your laundry card balance can be transferred to a new card or you may request a refund.

If there isn't an attendant on duty, contact us at (802) 775-9775 for assistance.

Your experience is important to us. All calls or texts received to our monitored phone line during normal business hours will be returned immediately or within the hour for most cases.

Absolutely! If there is an attendant on duty, they will cheerfully assist you with processing your laundry card refund. If an attendant is unavailable, give us a call at (802) 775-9775 for assistance.

Out of town? Request a refund by mail. We do charge a $1.50 processing/handling fee that we will deduct from your laundry card balance.

Please be sure to include:

• your full name,
• the last four digits of your laundry card number (listed on your laundry card), and
• a self-addressed stamped envelope so we can mail you a check.

Refunds are processed within 10 business days.

Yes. Laundry cards to be recycled can be deposited in our recycle box located on Xchanger machine near the front doors.